For every new brand that takes the long view on customer service (fixing a broken product even if it’s the customer’s fault), there are countless more where the customer relationship ends at the moment of sale.
Marcela Sapone: The modern luxury supply chain is log jammed at the front door of your apartment building.
It doesn’t matter how sophisticated direct-to-consumer brands make their products or supply chains today — if shipments get stacked at the front door of your apartment, that’s a failure. Fortunately, a more thoughtful, seamless future is on the way.
One of Grailed’s most loyal users says the platform “has developed into a buyer’s site that neglects the needs of its sellers”, and he’s had enough. He’s gauging interest in creating a new site that addresses Grailed’s two biggest problems: high seller fees and lowballers.
Meet Fabulous Brands: A growth capital firm addressing the “capitalization gap” for modern luxury upstarts.
Having just come out of stealth, and with investments in Naadam and True Botanicals, Fabulous Brands is a new $50M fund that’s aiming to provide the growth capital young brands need to get from $5M to $50M in eighteen months.
Rapha’s buyout by Walmart heirs marks the first M&A deal for an activewear brand in the modern luxury category.
Rapha’s $261M purchase by Walmart heirs Steuart and Tom Walton puts an end to an ‘on again, off again’ sale saga that stretched across nine long months.
With “Return Bars” and “Returnistas”, Happy Returns is eliminating the hassle of returning online orders by mail.
Happy Returns is a new upstart that’s addressing a new need in today’s e-commerce driven world: Rather than doing returns by mail, customers are able to drop off their online returns at a Happy Bar, and Happy Returns handles the rest.
Far from being a mere passion project, this is targeting a timely business opportunity – and they’ve got a clear idea of who their target customer is (and where they’re often found in August).
The Nude Project: Heist to crowdsource a skin-tone color palette index, with free and open access to all companies.
Perhaps the most astonishing revelation about nude undergarments and apparel is that, compared to, say, the cosmetics industry – of which there’s an overabundance of nude options – in clothing, there are only a handful.
We’d heard rumors for several months that a new weekly by the publisher was in the works. In Berlin, editors Andrew Tuck and Tyler Brûlé revealed what they’ve been working on these last few months.